# Resetting Users' Multi-Factor Authentication App

1. Log in to the Artist Anywhere Portal <https://portal.artistanywhere.io/>

2. Navigate to the **Crew** page\
   \
   ![](/files/nTIh4X6uHSuKzAIwKsUh)

3. Navigate to the user that requires a Multi-Factor Authentication App reset. Select the three dots to the right side of the page associated with the user.<br>

   <figure><img src="/files/NhxEmgCKS8C9SDZpyty8" alt=""><figcaption></figcaption></figure>

4. Select **"Reset Multi-Factor Authentication"**. The user will then be prompted to set-up Okta Multi-Factor Authentication on their new device upon the next log-in attempt.\ <br>

   <div align="left"><figure><img src="/files/tSnKkznqnrUXlbwHcw3K" alt=""><figcaption></figcaption></figure></div>

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